ctg55 Privacy Policy
Your Data, Protected

ctg55 is Bangladesh's most trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. Since 2020, ctg55 has been committed not only to delivering a world-class gaming experience but also to handling the personal information of every player with the highest standards of care, integrity, and transparency.

This Policy applies to all personal data processed by ctg55 in connection with the ctg55 website, any mobile-optimised versions of the platform, promotional communications, and customer support interactions. It sets out the types of data we collect, the lawful bases on which we process that data, the parties with whom we may share it, the security measures we apply to protect it, and the rights you hold as a data subject.

This Policy should be read together with the ctg55 Terms & Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall prevail.

For the purposes of this Policy, ctg55 acts as the data controller in respect of all personal data collected directly from players through the ctg55 platform. As data controller, ctg55 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Where ctg55 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, or game content suppliers — those providers act as data processors under written agreements that bind them to ctg55's data protection standards and restrict their use of the data to the specific purposes for which it was shared.

ctg55 collects personal data across several categories. We collect only the data that is necessary and proportionate for the purposes described in this Policy. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, gender, nationality, national identification number, passport or other government-issued ID details, and a photograph or selfie where required for enhanced identity verification.
• Contact Data: Email address, mobile phone number, and residential address (including city within Bangladesh such as Dhaka, Chittagong, or Sylhet).
• Financial Data: Mobile banking account references (bKash, Nagad, Rocket, Upay, SureCash), card details where applicable (card type, last four digits, expiry date — full card numbers are never stored by ctg55), and a complete record of all deposits, withdrawals, and bonuses processed on your account.
• Technical and Device Data: IP address, device identifier, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referring URL.
• Usage and Gaming Data: Pages visited on ctg55, games played, bet amounts, game outcomes, session duration, feature interactions, and sporting events wagered on (including BPL, IPL, T20 World Cup, and other cricket or football markets).
• Communications Data: Records of all communications between you and ctg55, including live chat transcripts, support ticket content, and email correspondence.
• Preference and Profile Data: Marketing opt-in preferences, favourite game categories, preferred payment method, and self-imposed responsible gaming limits set by you on your account.

ctg55 collects personal data through the following methods and channels:

• Direct submission: Information you provide when registering a ctg55 account, completing identity verification, making a deposit or withdrawal, contacting our support team, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the ctg55 platform, including via cookies, web beacons, log files, and similar tracking technologies. See Section 7 for full details on our use of cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from anti-fraud technology partners; publicly available information where relevant to our AML compliance obligations; and, where applicable, data from payment service providers confirming the status of a transaction.

ctg55 does not purchase personal data lists from third-party data brokers or marketing list providers. All data collected by ctg55 relates directly to your engagement with our platform and services.

ctg55 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

• Contractual necessity: Processing required to perform the contract between you and ctg55 — specifically, to operate your account, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, deliver game services, and fulfil our obligations under the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any direction from a competent regulatory authority.
• Legitimate interests: Processing necessary for ctg55's legitimate business interests, including fraud prevention, platform security, improvement of services, and the detection and prevention of prohibited conduct, provided such interests are not overridden by your own rights and interests.
• Consent: Where you have given freely given, specific, and informed consent — most commonly in respect of receiving marketing communications from ctg55. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ctg55 uses the personal data we collect for the following purposes:

• Creating and managing your ctg55 account, including verifying your identity and confirming that you meet the 21+ age requirement.
• Processing deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, Upay, and SureCash.
• Delivering the full range of casino and sports betting services available on the ctg55 platform, including live dealer games, jackpot slots, and cricket and football betting markets.
• Communicating with you in relation to your account, including security alerts, transaction confirmations, and responses to support enquiries.
• Monitoring gaming activity to identify and respond to signs of problem gambling, and to apply responsible gaming tools where warranted.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other illegal or prohibited activities.
• Complying with all applicable legal, regulatory, and law enforcement obligations.
• Analysing usage patterns to improve the ctg55 platform, personalise content, and develop new features and services.
• Where consent has been given, sending you promotional communications about bonuses, seasonal offers (including Eid, Pohela Boishakh, BPL season, and IPL promotions), and new game launches.

ctg55 will not use your personal data for any purpose that is materially different from those listed above without first notifying you and, where required, obtaining your consent.

ctg55 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytical data. The types of cookies used on ctg55 are as follows:

• Strictly necessary cookies: Essential for the operation of the ctg55 platform. These cookies enable core functions such as user authentication, session management, and security monitoring. They cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players interact with the ctg55 platform, including which pages are visited most frequently, average session duration, and technical error reports. This data helps ctg55 improve platform performance.
• Functional cookies: Used to remember your preferences, such as your preferred payment method and any responsible gaming settings you have applied to your account.
• Marketing cookies: Used, with your consent, to deliver relevant promotional messages and to measure the effectiveness of ctg55 marketing campaigns. These cookies do not track your activity outside of the ctg55 platform.

You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use certain features of the ctg55 platform. Disabling marketing cookies will not affect your ability to use the platform but will mean that promotional communications you receive may be less relevant to your interests.

ctg55 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following carefully controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard processing partners receive the minimum data necessary to execute and verify your transactions.
• Identity verification providers: KYC service providers receive identity documents and biometric data where required to complete the age and identity verification process.
• Game content suppliers: Third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and gameplay data necessary to deliver their games through the ctg55 platform.
• Fraud prevention and security partners: Anti-fraud technology providers receive technical and behavioural data used to detect and prevent suspicious activity on the platform.
• Legal and regulatory authorities: Where required by applicable law, court order, or the direction of a competent regulatory or law enforcement authority, ctg55 will disclose personal data to the relevant body.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ctg55's business, personal data held by ctg55 may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy.

All third parties with whom ctg55 shares personal data are required to process that data only for the specific purposes for which it was disclosed and to maintain security standards that are at least equivalent to those applied by ctg55.

The ctg55 platform primarily serves players based in Bangladesh, and the majority of data processing activities take place within or close to the Bangladesh Standard Time (BST, UTC+6) zone. However, some of ctg55's third-party service providers — including certain game content suppliers and cloud infrastructure partners — may be located outside Bangladesh or the region.

Where personal data is transferred to a country or territory that does not provide an equivalent level of data protection to that available in the originating jurisdiction, ctg55 ensures that appropriate safeguards are in place. These safeguards may include contractual clauses that impose equivalent data protection obligations on the receiving party, or other mechanisms recognised as providing adequate protection for cross-border data transfers.

If you have questions about international data transfers involving your personal data, please contact ctg55 support at the contact details set out in Section 16 of this Policy.

ctg55 takes the security of your personal data seriously and applies a comprehensive range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser or device and the ctg55 platform.
• Encryption at rest for all sensitive personal and financial data stored in ctg55's databases and data infrastructure.
• Role-based access controls restricting internal access to personal data to only those ctg55 team members whose roles require it.
• Regular independent security audits and penetration testing of the ctg55 platform and its underlying infrastructure .
• Multi-factor authentication options available to all ctg55 account holders to protect against unauthorised account access.
• Continuous automated monitoring of platform activity for indicators of fraud, account takeover attempts, and other security threats.
• A formal data breach response procedure, including internal escalation protocols and, where legally required, notification to affected individuals within a defined timeframe.

While ctg55 applies industry-leading security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ctg55 account credentials, including your username and password. ctg55 will never ask you to disclose your password via email, live chat, or any other communication channel. If you suspect that your account has been accessed without your authorisation, please contact ctg55 support immediately via live chat.

ctg55 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The general retention periods applied by ctg55 are:

• Active account data: Retained for the full duration of your active relationship with ctg55, beginning from the date of account registration.
• Identity and KYC data: Retained for a minimum of five years following account closure, in accordance with anti-money laundering compliance requirements.
• Financial transaction records: Retained for a minimum of seven years following the date of each transaction, in line with standard financial record-keeping obligations.
• Gaming history and activity logs: Retained for five years following account closure for the purposes of dispute resolution and responsible gaming monitoring.
• Technical and device data: Retained for thirteen months from the date of collection and then automatically purged from active systems.
• Support communications: Retained for two years following the resolution of the relevant enquiry, unless the communication relates to an ongoing legal matter.
• Marketing consent records: Retained for the duration of the account plus two years, to demonstrate that consent was validly obtained and to handle any opt-out requests.

When personal data is no longer required for any of the purposes or periods set out above, ctg55 will securely delete or anonymise it. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes.

As a ctg55 player, you hold the following rights in respect of your personal data. These rights apply regardless of whether you are based in Dhaka, Chittagong, Sylhet, or any other part of Bangladesh:

• Right of access: You have the right to request a copy of the personal data ctg55 holds about you, along with information about how it is being used. Requests will be fulfilled within 30 days.
• Right to rectification: If any personal data ctg55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your ctg55 account settings.
• Right to erasure: You have the right to request that ctg55 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing has no legitimate justification. This right is subject to our legal retention obligations described in Section 11.
• Right to restriction of processing: In certain circumstances, you have the right to request that ctg55 restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that ctg55 transmit it to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your personal data where ctg55 relies on legitimate interests as the legal basis, or where personal data is processed for direct marketing purposes. ctg55 will honour all marketing opt-out requests within 10 business days.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact ctg55 support via live chat or by email at [email protected]. ctg55 will verify your identity before processing any data rights request and will respond within the timeframes set out above. There is no charge for exercising your rights under this Policy.

The ctg55 platform is strictly intended for adults aged 21 and above. ctg55 does not knowingly collect, process, or store personal data relating to any individual under the age of 21. The 21+ age threshold applied by ctg55 is stricter than the standard adult age threshold in many jurisdictions and reflects ctg55's commitment to responsible gaming and the protection of young people.

During the account registration process, all applicants are required to confirm that they are aged 21 or over and to submit identity documentation verifying their date of birth. ctg55 operates a zero-tolerance policy with respect to underage gambling. Any account found to belong to an individual under the age of 21 will be immediately closed, all funds will be returned, and the relevant data will be securely deleted in accordance with our retention policy.

With your consent, ctg55 may contact you with promotional communications including information about new games, seasonal bonuses (such as Eid offers, Pohela Boishakh promotions, and BPL or IPL cricket season specials), deposit bonus schemes, and platform updates. Marketing communications are delivered via email and, where you have provided a mobile number and given consent, via SMS or mobile notification.

You may opt out of receiving marketing communications from ctg55 at any time using any of the following methods:

• Clicking the "Unsubscribe" link included in every ctg55 marketing email.
• Adjusting your marketing preferences in the notifications section of your ctg55 account settings.
• Contacting ctg55 support via live chat or email and requesting to be removed from all marketing communications.

ctg55 will process all opt-out requests within 10 business days. Please note that even after opting out of marketing communications, you will continue to receive transactional and account-related communications — such as deposit confirmations, security alerts, and important policy updates — as these are necessary for the operation of your account and are not marketing communications.

ctg55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, ctg55 will notify registered players by email and by a prominent notice on the ctg55 platform. The revised Policy will indicate its effective date in the header section.

Your continued use of the ctg55 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact ctg55 support to close your account and request deletion of your data where applicable.

The current version of this Privacy Policy is effective as of January 2026. Previous versions of this Policy are available from ctg55 support upon request.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ctg55 handles your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related matters
• Live Chat: Available 24 hours a day, 7 days a week via the ctg55 platform — ask to be connected to the Data Protection team
• Response Time: All privacy-related enquiries receive a response within 72 hours; data rights requests are fulfilled within 30 days

ctg55 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with the response you receive, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.