ctg55 Terms & Conditions — Your Rights & Responsibilities

By creating an account on ctg55, making a deposit, placing a wager, or accessing any content or feature on the platform, you acknowledge that you have read, understood, and unconditionally accepted these Terms & Conditions. This acceptance is effective from the moment you first access the platform.

These Terms apply to all versions of the ctg55 platform, including the desktop website accessible at ctg55.io, any mobile-optimised versions, and any future applications or services that ctg55 may release. ctg55 reserves the right to update, modify, or replace any part of these Terms at any time. Where changes are material, ctg55 will make reasonable efforts to notify registered players. Continued use of the platform following any such change constitutes acceptance of the revised Terms.

These Terms are written in English. In the event of any discrepancy between the English version and any translated or summarised version, the English version shall prevail.

Access to and use of the ctg55 platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. ctg55 enforces a strict 21+ age policy with no exceptions.
• You are accessing the platform as an individual acting on your own behalf, not on behalf of a business or third party.
• You are not a resident of, or accessing the platform from, any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You are not a current employee, contractor, agent, or immediate family member of any employee of ctg55 or any affiliated entity.
• You have not previously been self-excluded from ctg55 or any affiliated gaming platform, unless that exclusion has been formally lifted by ctg55 support.
• You are not suffering from a gambling addiction or have been advised by a medical professional to abstain from gambling activities.

To access the full range of services available on ctg55, you must create a registered account. During the registration process, you agree to provide accurate, current, and complete information. You must update your account details promptly if any information changes.

• One account per person: Each player is permitted to hold only one ctg55 account. Duplicate accounts will be merged or closed at ctg55's discretion, and any balances or winnings in duplicate accounts may be forfeited.
• Account security: You are solely responsible for all activity that occurs under your account. You must keep your username and password confidential and must not share your login credentials with any other person.
• Identity verification (KYC): ctg55 may require you to complete a Know Your Customer (KYC) verification process at any point, including at registration, before processing a withdrawal, or when suspicious account activity is detected. This process may require submission of a valid government-issued photo ID, proof of address, and proof of payment method ownership.
• Account suspension: ctg55 reserves the right to suspend or permanently close any account at any time, with or without prior notice, where these Terms have been violated, where fraudulent activity is suspected, or where required to do so by applicable law or regulatory authority.

Accounts that remain inactive (no login activity) for a period of twelve consecutive months may be classified as dormant. ctg55 will make reasonable attempts to contact the account holder before any dormant account fees are applied. Any remaining balance in a dormant account will be preserved and returned to the player upon successful identity verification.

ctg55 accepts deposits exclusively through approved payment methods. The currently supported deposit channels are:

• bKash (personal and merchant accounts)
• Nagad
• Rocket (Dutch-Bangla Bank)
• Upay
• SureCash
• Visa and Mastercard (subject to availability and bank approval)

The minimum deposit amount is ৳200. Deposits are credited to your ctg55 account balance in real time or within a short processing window, depending on the payment provider. ctg55 does not charge a deposit fee, though your payment provider may apply their own transaction charges.

All funds deposited on ctg55 must originate from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited and may result in account suspension and full forfeiture of the deposited amount. ctg55 accepts deposits in Bangladeshi Taka (BDT) only.

Withdrawal requests on ctg55 are subject to the following conditions:

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Withdrawals will only be processed to a payment method that matches the name on your ctg55 account. Withdrawals to third-party accounts are not permitted.
• Before your first withdrawal, you must complete the KYC identity verification process in full. Failure to complete verification will result in withdrawal requests being held pending.
• Where a deposit bonus has been credited to your account, applicable wagering requirements must be met in full before any withdrawal of bonus-derived funds is permitted.
• ctg55 targets processing of approved withdrawal requests within one to three hours. In practice, the vast majority of requests are resolved within this window, though processing times may extend during peak periods or where additional verification is required.
• ctg55 reserves the right to impose a maximum withdrawal limit per transaction or per calendar week. Current limits are published in the payments section of the platform and are subject to change.

In the event that a withdrawal is declined for any reason, ctg55 support will contact the affected player within 24 hours with an explanation and, where applicable, guidance on the steps required to resolve the issue.

ctg55 offers a variety of promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions timed to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Each promotion is subject to its own specific terms, which are published alongside the offer and form part of these Terms.

General bonus conditions that apply to all ctg55 promotions unless otherwise stated:

• Bonuses are available to players who are 21 years of age or older and have completed registration and identity verification on ctg55.
• Each bonus offer may only be claimed once per player, per household, and per IP address unless explicitly stated otherwise.
• Wagering requirements must be completed within the validity period of the bonus. Bonuses that expire before wagering requirements are met will be removed from the account along with any winnings derived from them.
• ctg55 reserves the right to withdraw or modify any bonus offer at any time, including removing a bonus from a player's account where the terms of the offer have not been met or where the player's eligibility cannot be verified.
• Certain games may contribute less than 100% toward wagering requirements, or may be excluded entirely. The applicable game contribution rates are detailed in the specific terms of each promotion.
• ctg55 may withhold payment and/or void winnings where bonus abuse, arbitrage betting, or collusion between players is identified.

All games and betting markets on ctg55 are governed by the individual game rules published within each game interface or betting market. In addition, the following general rules apply to all gaming activity on the platform:

• All game outcomes are determined by a certified Random Number Generator (RNG). Game results are final once confirmed by the system and cannot be reversed except in cases of a demonstrable technical error.
• In the event of a disconnection or technical failure during an active game round, ctg55's system logs will be used to determine the outcome. ctg55's decision in such matters is final.
• Sports betting markets may be voided where a match is abandoned, postponed beyond the specified settlement window, or affected by an event that renders settlement impossible. Voided bets are returned as stake to the player's account balance.
• ctg55 reserves the right to limit the maximum bet size on any game or market at any time, and to limit the frequency of bets placed by any individual account where warranted.
• Winnings are credited to the player's account balance following settlement. For live casino games, settlement occurs at the end of each hand or round. For sports bets, settlement occurs after the event has concluded and the result has been confirmed.

The following activities are strictly prohibited on the ctg55 platform. Any player found to be engaged in any prohibited activity may have their account suspended or permanently closed, their winnings voided, and their deposit balance returned at ctg55's sole discretion:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with games, the sportsbook, or the platform interface.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software errors, loopholes, or vulnerabilities. Any winnings resulting from such exploits are void. Players who discover a vulnerability are required to report it to ctg55 support immediately.
• Engaging in any form of matched betting, arbitrage betting, or similar strategy designed to guarantee profit from ctg55 promotions or price discrepancies.
• Providing false, misleading, or fraudulent information at any stage of the registration or verification process.
• Using the platform for money laundering, terrorist financing, or any other illegal financial activity.
• Accessing or attempting to access another player's account without that player's express written consent.
• Engaging in offensive, abusive, or threatening behaviour toward ctg55 staff or other players via any communication channel.

All content on the ctg55 platform, including but not limited to the brand name ctg55, the website design, graphics, logos, game interfaces, software, written content, and promotional materials, is the exclusive intellectual property of ctg55 or its licensed content providers and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the ctg55 platform for personal, non-commercial recreational purposes only. This licence does not include the right to reproduce, distribute, publicly display, modify, create derivative works of, or commercially exploit any ctg55 content without prior written permission from ctg55.

Game content provided by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers and is subject to their own licensing arrangements with ctg55.

ctg55 provides the platform on an "as is" and "as available" basis. While ctg55 makes every reasonable effort to ensure the platform is available, accurate, and free from errors, ctg55 does not warrant that the platform will be uninterrupted, error-free, or entirely secure at all times.

To the maximum extent permitted by applicable law, ctg55 shall not be liable for:

• Any loss of profits, revenue, data, or business opportunity arising from your use of or inability to use the platform.
• Any indirect, incidental, special, or consequential loss or damage of any nature, even where ctg55 has been advised of the possibility of such loss.
• Any loss caused by a force majeure event, including but not limited to internet outages, server failures, power disruptions, acts of government, natural disasters, or any other event outside ctg55's reasonable control.
• Any loss resulting from your breach of these Terms or your negligent use of the platform.

Nothing in these Terms shall limit ctg55's liability for fraud, gross negligence, or any other liability that cannot be limited or excluded under applicable law.

ctg55 takes its responsible gaming obligations seriously. We believe that gambling should be a form of entertainment and not a source of financial distress. The following tools and resources are available to all registered players:

• Deposit limits: Set daily, weekly, or monthly deposit caps directly from your account settings.
• Session time reminders: Configure notifications to alert you when you have been active on the platform for a specified duration.
• Cooling-off periods: Temporarily suspend your account for a defined period of between 24 hours and 30 days.
• Self-exclusion: Permanently close your ctg55 account and request that you be barred from re-registering. Self-exclusion requests are processed within 24 hours and are irrevocable for the duration of the exclusion period selected.

If you are concerned about your gambling behaviour, please visit our Responsible Gaming page for detailed guidance and support resources. ctg55 staff are trained to respond sensitively to responsible gaming concerns and can be reached via live chat at any time. Players experiencing gambling-related harm are strongly encouraged to seek assistance without delay.

ctg55 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material in nature, ctg55 will notify registered players via the email address associated with their account, via an in-platform notification, or by publishing a prominent notice on the ctg55 website. The effective date of any revision will be indicated at the top of the updated Terms document.

ctg55 may suspend, restrict, or terminate a player's account at any time, including without notice, in circumstances where:

• A breach of these Terms has occurred or is reasonably suspected.
• Fraudulent activity, money laundering, or other criminal conduct is suspected.
• The player's continued use of the platform poses a risk to the integrity of the platform or the welfare of other players.
• ctg55 is required to do so by any applicable law, regulation, court order, or competent authority.

A player wishing to close their ctg55 account voluntarily may do so at any time by contacting ctg55 support. Where a voluntary closure is requested, any remaining real-money balance will be returned to the player's verified payment method following a standard verification check, provided no outstanding wagering requirements are attached to the balance.

These Terms & Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which ctg55 operates. Any disputes relating to these Terms that cannot be resolved informally through ctg55 support shall be subject to the exclusive jurisdiction of the competent courts in the applicable territory.

ctg55 operates as an entertainment platform and makes no representation that the services offered are appropriate or legally available in every jurisdiction. It is the sole responsibility of the player to ensure that accessing and using ctg55 is lawful in their country or region of residence. Players who access the platform from jurisdictions where online gambling is restricted or prohibited do so entirely at their own risk and shall have no recourse against ctg55 in the event of any resulting legal consequence.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to exercise any of your rights under these Terms, please contact ctg55 support through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, 365 days a year via the ctg55 platform
• Response Time: ctg55 aims to respond to all email enquiries within 24 hours and all live chat messages within two minutes

When contacting ctg55 support regarding an account-specific matter, please have your registered username and the email address associated with your account available to allow the support team to assist you as efficiently as possible.

For responsible gaming concerns specifically, live chat is recommended as it connects you with a trained responsible gaming support agent immediately, at any hour of the day, including Eid, Pohela Boishakh, Victory Day, and all other public holidays observed in Bangladesh.